Boots has an administration department the purpose of this is to make the organisation operate as efficiently and effectively as possible. The administration department in Boots supports the departments by handling all the paper work including communication messages, inquires, producing documents for the all the different departments. Also handles and sorts mail out for the all the different departments. Each department in Boots has it own clerical and support staff. Also Boots has office service manager which have the responsibility for co-ordinating office service and offer expert advice to department mangers.
The advice department in Boots deals with office layout, co-ordinates the supply of equipment, makes sure the letters are sent out are of a good standard. Job role associated with administration department Administration manger- he is in charge of managing the administration operations of the organisations Company secretary- deals with most of the paper work and legal affairs. Mailing room supervisor- sort all the mail out for all the departments and delivery it to the correct department. Security- responsible for keeping the staff safe from aggressive or violent customer.
And also keep all the equipment safe. Cleaning staff- keep the shopping area cleans and tidy and also all the equipment used in the shopping area. P3 how equal opportunities of employees are safeguarded by legislation Boots ensure that no application form or employee is treated less favourably because of race, colour, nationality, ethnic origin, sexual orientation, martial status, maternity leave, disability, age or trade union member ship or any such organisation. And condition, requirement or practise, which is unfair and cannot be justified, disadvantages that no one. Job Advertisements
Job advertisements form an important part of the recruitment process. Job advertisements enable Boots to communicate job vacancies to a selected audience. The majority of job vacancies in Boots are written and checked by the personnel department, a task that basically involves the same skill as marketing a product or service. Boots believes job advertisements must reach those people who have the quality and skill to fill the vacancy. The gist of the advert will depend on the following: - - Who the target audience is - potential managing director, supervisor, operatives etc.
- Where the advert will be placed - on a notice board in a factory, in a national paper, at the local job centre etc. Job advertisements therefore arranged in multiple ways to meet the requirements. In Boots advertisement will mostly contain the following information: - - Job Title This will be the main heading on the advertisement. - Job description This will highlight the major requirements of the job in a brief format. - Organisational activities and marketplace. There will be a brief description of the environment in which the business operates.
- Location and contact Applicants need to know where the business is and where the location of the job is. - Salary Expectation An indication of the salary is given. - Qualifications Certain jobs in Boots require a certain qualification, this qualification is clearly stated to prevent time wasting - Experience This will be quantified, as it will have a bearing on the expected salary level of the job. - Fringe Benefits Some of Boots job advertiser may wish to mention a company car, a health insurance scheme and so on. - Organisational identity
This is either the name of the company or a logo. A job advertisement will encourage candidates that are qualified and skilled enough for the job and discourage candidates who are not qualified for the job and generally not suitable for it. Job vacancies in Boots are placed in the appropriate media. This gives Boots the chance to attracting more suitable candidates. Short listing Short listing is a key stage in the recruitment process in Boots. Elimination skills are vital. For a business like Boots it is vital to quickly eliminate applicants that do not meet the criteria.
Then Boots compares the relative strengths of the candidates. After a detailed observation, the applicants are reduced to a certain number and then they are interviewed. While Boots has to recruit employees they have to be aware of legal and ethical issues regarding equal opportunities. There are four main laws that Boots have to comply with: Each individual approaches his or her work with a different attitude. Attitudes of employees changed due to their perceptions. Individual's perceptions might differ, mainly because individuals interpret information differently.
An individual may take information differently therefore changing his or her attitude towards work showing a clear barrier of communication. * Inappropriate choice of communication channel Information has to be sent to the right recipient appropriately. For example telling a worker to do a major task and he or she is told by a little post it note, he or she will feel therefore disrespected and approach the task in a negative attitude. * Wrong target for message This is when a message is delivered to a wrong person i. e. someone has received a message that was intended for someone else.
Each individual needs to know where they place is within the firm. Therefore they should be told relevant information in accordance to their role. If communication is ineffective then the individual will not be able to carry out their work. Barriers create misperceptions and therefore leading employees to a negative attitude towards their work. In my opinion there are only a few ways for effective communication. They are: - Face-to-face interview Meeting Video Conference These forms of communication require face-to-face contact.
These will allow each individual party to interpret the importance of the information from the body language and eye contact. Essentially for a business to be successful it has to have good communication internally and externally. This will therefore require no barriers between communications. When barriers are formed people who are receiving the information may interpret it differently, which in effect could change their attitude towards work to the negative side. The best way to improve communication is to discuss whether or not information is being delivered to all relevant parties
Compare the organisational structure of your chosen business with a contrasting structure and explain the different communications flows Boots Organisational Structure Contrasting organisation structure M. I. R Stationary organisation structure The Boots organisational structure is a flat organisational structure and more democratic then the M. I. R stationary structure (hierarchical organisational structure). In the Boots organisation the flow of communication is multidirectional, but in the M. I. R stationary structure is more one direction of communication which is downwards.
In my opinion Boots communication will be better because it is multidirectional unlike M. I. R stationers. The benefits of a flat structure are that the employees feel valued and are treated quite fairly, their ideas and opinions are also took in consideration. The hierarchical structure is quite complex and different to a flat structure; there are levels of importance and authority from the very beginning. This makes it difficult for staff to communicate to each other. And when communication is poor in any organisation, this has bad effects on the businesses aims and objectives.